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Terms and Conditions

Welcome to the Mervét online shopping website. In order to protect your rights, please read the terms and conditions of our online store.

Store details and policies

1. Your access to and use of this website is conditioned on your acceptance of and compliance with the terms of service as well as the return policy. All personal data will be protected in accordance with the relevant provisions of the Personal Data Protection Act and abide by the privacy protection policy of the store.

2. When you purchase on our website, it means that you agree to the use of electronic files.

Store Privacy Protection Policy

Data collection and usage

1. When you make a purchase, this website will collect your personal data and consumption-related information during the process of checkout, and contract fulfilment for the purpose of providing goods or services, as well as subsequent related customer service and marketing promotions.

2. This website may provide information necessary for delivery of goods or services to logistics manufacturers for distribution or contact.

3. When you register, you must provide your personal information that up-to-date, including your name, phone number and e-mail address. If you want to change your personal information in future, you may modify it through your personal account.

Information Disclosure

This website will not disclose or sell your personal information to anyone except in accordance with relevant laws and regulations except for investigations by judicial authorities, other competent authorities or prosecution units. If you have violated laws or contracts and have necessary rights to claim rights. 

Logistics delivery

1. Delivery can be carried out worldwide, we will send according to the delivery option you choose. Please check our delivery options for further information. 

2. Gentle reminder: Working days do not include Saturdays, Sundays and Public Holidays. Orders to a single address can be delivered in one or more purchases, and you will only be charged a "one time" shipping fee.

3. If you specify multiple shipping addresses when placing an order, each destination address will be charged separately.

Confirm and accept your order

1. A notification e-mail will be sent to confirm receipt of purchase together with an order number.

2. If we are unable to confirm the fulfillment of your order in accordance with this, an e-mail will be sent to inform you.

3. If you need any information about your order, please contact us via e-mail to: mervetnaturalsolutions@gmail.com 

and enter your order number.

Payment rules

1. Payment can be made by any of the following methods: Visa, Mastercard, Amex, Paypal and Linepay.

2. When the order is shipped, the payment will be deducted from your account and settled. Please confirm that the credit card used is yours. All cardholders must be verified and authorized by the card issuer.

3. If the cardholder refuses to pay or authorize Mervet Co., Ltd. for any reason, we will not be responsible for any delays or non-delivery.

4. To retain the legal ownership of all goods until payment has been completed & received. If payment has been refunded, the legal ownership of the goods should be returned back to us immediately.

Invoice related

1. The shop will issue an "electronic invoice" to your email 7 days after receiving the goods (excluding holidays).

2. If there are special conditions, you need to open a "paper invoice", please leave a message notice on the order , another 5% tax.